Services and Scope
InnVPN provides cross-border access, international routes, and related subscription services, with support for Windows / macOS / iOS / Android / Linux. Users can manage plans and access client apps and subscription information through the panel. Available routes are shown in the panel. Accounts, content licenses, and payment eligibility for destination websites are outside the scope of this service.
Monthly subscriptions: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. Check the billing method before choosing a plan. See the plans page for full details.
Account and Subscription Rules
No email address is required; you can create an account with a username and password. Keep your login details, subscription links, and imported configurations secure. Do not post them on public pages or share them with unrelated parties. If you discover that your credentials have been exposed or that someone else has used your account, change your password promptly and explain the situation in a support ticket.
There is no limit on the number of devices connected at the same time. This means one user can use the service on their own devices; it does not permit account sharing, reselling subscriptions, or splitting data for resale. Device use remains subject to the data allowance and validity of the selected plan. If you encounter issues across multiple devices, check the client configuration and account status rather than assuming that the number of devices alone has exceeded a limit.
Compliance Requirements
Users must comply with the laws and regulations applicable where they live and use the service, as well as the rules of destination websites. You may not use this service for unlawful activities such as fraud, attacks, distributing malicious software, or violating another person’s privacy or intellectual property. You must not disrupt other users or the normal operation of network infrastructure.
Users are responsible for determining whether the content they access and their actions are lawful. The ability to connect to a network does not grant permission to use third-party services. Issues involving regional eligibility, content rights, or account permissions must be handled under the relevant platform’s rules.
Service Availability and Scope of Responsibility
Connection quality depends on local networks, carrier routing, device settings, route maintenance, and the status of destination services. InnVPN does not guarantee connectivity in every region, at all times, or with every application, and the current performance of any route is not a guarantee of ongoing speed or availability. When routes change, use the configurations available in the panel.
If you encounter an issue, first consult troubleshooting, then submit a support ticket. InnVPN does not control account or content decisions made independently by third-party platforms. This does not exclude any liability the service is required to bear by law or limit users’ legal rights to refunds or other remedies.
Refund Requests and Order Handling
You may request a full refund for any reason within 14 days of your first payment. Sign in to the user panel and submit a request through the support ticket portal. Include the relevant order information so we can verify the payment. You do not need to prove a connection issue to request a refund under this policy.
When submitting materials, do not include your password, full subscription link, or sensitive information from payment credentials. We will communicate refund verification progress and next steps through the support ticket. You may still submit an explanation for order disputes outside the scope above; these will be handled according to applicable law and the circumstances of the order. No fixed payment processing time is promised under this section.
Account Termination and Changes to These Terms
For unlawful use, resale or sharing, attacks on the service, or other serious violations of these terms, InnVPN may suspend the relevant access or terminate account use based on the risk involved. Any action should be proportionate to the conduct. If you disagree, you may request a review through a support ticket. Suspension or termination does not automatically remove any legal refund or order-handling obligations.
Changes to these terms will be published on this page with an updated date. Significant changes affecting usage rights will be announced on the site or in the user panel. Changes will not retroactively reduce rights attached to existing orders under applicable law. If you have questions about new terms or do not accept the changes, contact us through a support ticket before continuing to use the service. See the Privacy Policy for details on personal information handling.